Refund & Cancellation Policy

Everything at nidough's is baked fresh to order, so this policy balances fairness to you with the realities of perishable food and ingredients we buy specially for your order.

Cancellations

• More than 48 hours before your pickup or delivery date: full refund.
• Within 48 hours: we may have already bought ingredients and started prep, so cancellations may be partially refundable or non-refundable. We'll always try to be fair — reach out and we'll talk it through.

Changes to an order

Need to tweak an order? Contact us as soon as possible. We're happy to accommodate changes when prep hasn't started yet.

If something's wrong

We want you to love your treats. If your order arrives damaged or incorrect, email hello@nidoughs.ca within 24 hours with a photo and we'll make it right with a replacement or a refund.

Missed pickups & failed deliveries

Because the food has already been made, missed pickups and deliveries to an incorrect or inaccessible address are generally non-refundable. We will always try to help reschedule where we can.

How refunds are issued

Approved refunds are returned to your original payment method through Stripe. Please allow 5–10 business days for it to appear.

Questions about a specific order? Email hello@nidoughs.ca— we're real people and we'll help.